A safer home, at a pace that works for you.
We understand how difficult things can become. We help people make their homes safer and more manageable – without judgement.
Asking is free and doesn’t commit you to anything.
What we do
Help with the cost of making a home safe again
If hoarding has made a home unsafe or difficult to manage and cost is preventing someone from getting help, Hoarder Help Fund may be able to support them. We help people access funded or subsidised practical support, arranged through experienced partners. The aim isn’t an empty house. It’s a home that’s safer to move around and easier to live in.
Safe ways in and out
Clear routes through the home, to doors and windows.
Rooms that work again
A kitchen you can cook in, a bathroom you can use, a bed you can sleep in.
Your belongings treated with care
Your things are handled respectfully, and decisions are talked through with you wherever possible.
Who we help
Who can we help?
Hoarder Help Fund is for people who need practical help but can’t reasonably pay for it. It isn’t a paid clearance service. Support may be available where:
- Hoarding has made a home unsafe, hard to move around or hard to use day to day.
- The person affected can’t reasonably afford the practical help that’s needed.
- There’s a genuine need for support, rather than a routine paid clearance.
- The situation can be assessed, and suitable help can be arranged through experienced partners.
- Funding is available and the case meets the fund’s eligibility criteria.
What support may look like
This depends on eligibility, assessment and available funds.
Support is currently limited to the areas we are able to cover through our partners. We’ll confirm this when you contact us.
If you’re not sure whether you qualify, that’s okay. Tell us what’s happening and we’ll talk it through with you.
How it works
Five simple steps
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1
Get in touch
Fill in a short enquiry form. You, or someone on your behalf.
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2
We understand the situation
We listen, get a clear picture of the home and agree what help may be needed.
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3
Eligibility and funding are considered
We look at whether support may be available, then tell you clearly what we can offer.
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4
Suitable practical support is arranged
Approved work is carried out by experienced clearance partners, agreed in advance and at a pace you’re comfortable with.
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5
Good things reused
Where appropriate, reusable items may help support future cases.
Support depends on eligibility, assessment and available funds.
No judgement
You won’t be judged, rushed or made to throw everything away.
Homes can become overwhelming for many reasons – loss, illness, stress, life changes, or belongings simply building up over time. It says nothing about who you are.
- You’re involved in decisions about your belongings.
- Support goes at a pace you can manage.
- Everything is handled discreetly, and your information is treated with care.
- Everyone is treated with dignity and respect.
For family & friends
Worried about someone you care about?
You can contact us on someone’s behalf. We’ll talk with you first, then think carefully about how to approach them – gently, and with care for your relationship.
The wishes and circumstances of the person living in the home matter to us. Where someone else is legally responsible for making decisions, we’ll work with them appropriately.
You don’t need all the answers
Just tell us what you know:
- Where they live, roughly
- What worries you most
- Whether they know you’re contacting us
We’ll take it from there, together.
For professionals
A clear route to support and funding for the people you work with
If you work with someone in a hoarding-related situation whose home has become unsafe or difficult to manage, and cost is the barrier, you can refer them to us. We’ll consider whether they may qualify for funded support and, if so, arrange practical help through suitable partners.
- Councils
- Housing associations
- Social workers
- Support workers
- Charities
- NHS and community teams
- Other organisations
Simple referral
One short form, with consent recorded.
Clear assessment
A written scope of what’s needed and what may be funded.
Kept informed
Updates at agreed stages, so you can plan support around it.
Experienced partners
Approved work is carried out by suitable experienced clearance partners.
Referrals that may be suitable
- Hoarding is making the home unsafe or difficult to use.
- Cost is preventing appropriate practical help.
- The person may benefit from funded or subsidised support.
- The case can be assessed and suitable support arranged.
Helpful to include
- The person’s general area
- A brief summary of the situation
- Whether they have consented to the referral
- Any safeguarding or access information we should know
- A Clutter Image Rating, only if you already use it
We aim to acknowledge referrals promptly and will confirm next steps once the initial information has been reviewed.
How the fund works
Money recycled into helping others
Hoarder Help Fund is intended to be supported through grant funding and an agreed share of income generated from reusable items. Money allocated to the fund is then used to pay for, or contribute towards, practical clearance work on approved cases, delivered by appropriate partners.
Being honest about funding
Funding isn’t guaranteed. Support depends on eligibility, assessment and the funds available at the time. We’ll always be straight with you about what we can and can’t offer.
What a good outcome looks like
Not an empty house. A home that works.
Every home is different, and help won’t always mean a full clearance. A good outcome is usually about making real, practical differences.
Safer access through the home
Essential rooms usable again
Immediate risks reduced
Reusable belongings given another life, where appropriate
Practical help for someone who couldn’t otherwise afford it
About the fund
Who’s behind Hoarder Help Fund
Hoarder Help Fund exists to help people affected by hoarding where cost is a barrier to getting practical help. We aren’t a clearance company. We work with suitable charities, referral organisations, funders and experienced delivery partners, and practical work may be carried out by experienced clearance partners.
Our governance, charity partnerships and funding arrangements are being structured openly. Further details about our partners, governance and safeguarding arrangements will be published as these are formally confirmed.
Work with us
Support the fund
We’d like to hear from organisations that want to help more people get the practical support they need.
- Charities
- Grant funders
- Councils
- Housing associations
- Community organisations
- Businesses
- Reuse and resale partners
- Referral organisations
Grant funding
Partnership working
Referring suitable cases
Reuse and resale partnerships
Practical support
Donations or other agreed contributions
Whenever you’re ready, we’re here.
Ask a question, talk things through, or make a referral. There’s no pressure and no obligation.
Talk to us
Which best describes you?
Choose the option that fits. Every enquiry is read carefully and treated in confidence.
Representing an organisation that wants to support the fund?
Your privacy: what you share may include sensitive personal circumstances. We only use it to respond to your enquiry, assess whether support may be available, arrange appropriate support where relevant, and talk to relevant partners where necessary and lawful. Read the privacy notice.
Privacy notice
How we use your information
Enquiries often include personal and sensitive circumstances. We treat everything you share with care and in confidence.
We use the information you give us only to:
- respond to your enquiry
- assess whether support may be available
- arrange appropriate support where relevant
- communicate with relevant partners where necessary and lawful
We don’t sell your information or use it for marketing. We keep it only for as long as we need it for these purposes. You can contact us about accessing, correcting or requesting deletion of the information we hold about you, subject to applicable legal requirements.
This is a summary. A full privacy notice, including who is responsible for your information, will be published as our arrangements are formally confirmed.